It is an undeniable fact that creating a strong association with the clients is a vital marketing strategy to attract potential new clients. Real-time interaction with clients is a most important opportunity to discover the your clients interests and requirements. In the bygone days, telephone and interpersonal communication were the only means of real time interactions with the clients but with the advent of internet technology and web 2.0,
Email / Chat / Live Help
In the evolving arena of E-mail / Chat / Live Help is an ultimate tools to interact with the clients. The Email that a company sends may include giveaways, tips, coupons, Products Offers etc, Each email sent to the clients ought to provide something of value for the clients. Email should not used as a selling platform its gives to youmost important opportunity to discover the your clients interests and requirements. After receiving the Email clients can instantaneously act on the proposal sent in the email. clients can make a low-priced purchase on the website / enter a giveaway and even contact the company for further information
Social Networking Sites ( facebook, Twitter, Linkedin )
Online social networking is nearly synonymous with Web 2.0. Some of the popular sites where company can communicate and info share with the clients like Facebook, LinkedIn, Twitter, You Tube, Blog platforms and Social bookmarking sites. Manage the client relationships through the social networking sites is an indispensable constituent to seeing irrefutable success on these platforms. A company can discreetly advance and engage them in very meaningful and targated conversation. An intelligent and definitely smart business tactic would be engaging in appropriate real time interactions with the clients. The need for real time interactions is every increasing for it augments business and understanding of the target audience.
Advantages Of Real-time interaction with clients
Real-time interaction is the definitive form of customer service which enables instantaneous conversations Also problems / questions can be recognized and solved immediately. Through real-time interactions a customer can be lead an enjoyable, step-by-step understanding of the company. This in turn has an direct impact on what the clients perceive about the brand. By actively managing the socialization processes with the clients, a company can easily discover the precise requirement of the clients. For molding the company brand keeping in view the desires of the clients, social communication is an absolute must.